[VIDEO] Brian Chesky Reflections on Guest Experience

las-meninas[Alvin Brickman for Metrosetter Wire]

Brian Chesky won the Collaborative Consumption Award at this year’s Crunchies Awards, TechCrunch’s annual award ceremony for the tech industry. In the video after the jump Chesky discusses the company’s plans for 2013, positing that the company’s focus will be in providing an even better guest experience.

Providing a consistent experience, he says, is the biggest challenge due to its being determined mostly by the community rather than the company. So while it’s the most important aspect of the company’s service, it’s also the hardest to control.

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