[VIDEO] Brian Chesky Reflections on Guest Experience

las-meninas[Alvin Brickman for Metrosetter Wire]

Brian Chesky won the Collaborative Consumption Award at this year’s Crunchies Awards, TechCrunch’s annual award ceremony for the tech industry. In the video after the jump Chesky discusses the company’s plans for 2013, positing that the company’s focus will be in providing an even better guest experience. Continue reading

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Vacation Rentals and the Problem of Online/Offline Reputation

Furnished Rentals Short Term Rentals Shared Sharing Economy

Credit: Chronline.com

[Alvin Brickman for Metrosetter Wire]

As a result of its association with popular companies such as AirBnB and VRBO, the term “vacation rental” has become a dirty word of sorts in the hotel and travel industry. Cities have taken action with increased fines against tenants (and landlords) who have converted their property for use as a short-term rental without a permit, and by taxing online booking sites — like AirBnB — that connect tourists with private individuals offering available rooms (Sankin 2012).   But in addition to financial deterrents, there exists a social penalty (of reputation) that is paradoxically at odds with and enforcive of the new ideology of “sharing economy” (where “trust is the currency”) that is being propounded by many of vacation rentals’ promoters. Continue reading